Order Related Queries


  • Q: How can I check in Pots and Pans delivers to my PIN code ?
    A: You can check this on the courier service availability tool on the product page. Click on the product. Once the page opens, enter your PIN code in the respective field to get the required information about delivery.
  • Q: What are the payment options?
    A: You can choose from various payment options on our website. You can choose Cash on Delivery (COD), Credit Card, Debit Card, EMI, Net Banking and UPI. The standard shipping is Free.
  • Q: How will I know if you have got my order?
    A: You will receive a confirmation email, right after you make an order on our website.
  • Q: How do I know if the item is in stock?
    A: You can check the stock availability while you select a product in the cart for purchasing. If you place an order for something we discover to be out of stock, we will contact you so that you may select another item. Should that happen, we apologize for any inconvenience.
  • Q: How will I know if my order has been dispatched?
    A: You will receive a dispatch email along with an invoice when your order is dispatched from our warehouse.
  • Q: Can I change the address once I have received the confirmation email? I want to send it to another
    A: No. It isn't possible to change the address and send it to a different shipping address at the moment.
  • Q: I am not happy with the product. The product I received is damaged/missing items/ is not what I
    A: When you place an order on our website you will get an order number and an email confirmation. You must notify us of any items received damaged or items missing from an order within 24 hours of receipt. In case of Damaged/Missing Items in the box upon delivery we would need the following information - Your Name, Address, State, Pin Code, Telephone, Mobile, Email Address & A description of what is wrong with your cookware. Also, a copy of your purchase receipt. Please email this to us at abhijeet.khatri@potsandpans.in Our website has a no questions asked 7-day return/cancellation policy. You will need to contact us by email with your order details. Unwanted items returned for refund must be received by us in a re-saleable condition - the product's outer gift box must not be damaged or marked; it must not have been used, and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.
  • Q: How do I get a refund once I have returned my product?
    A: Refunds for unwanted items will be for the price you paid for the product and postage of that product to you. If multiple products were ordered and only part of the order is to be returned then postage will not be refunded. The cost of returning unwanted items to us will be borne by you. We will complete any refunds within 7 days of receiving the returned product(s). Also, mention whether you require a refund or an exchange by email or telephone.
  • Q: Is in-store pickup available for items I purchase online?
    A: No, this is not available at the moment, But will be available soon.
  • Q: What if I made a mistake and want to change my order?
    A: You can request to cancel your order provided the order has not yet been shipped. Please contact us within 12 hrs of receiving the confirmation email. To cancel an order please contact us at abhijeet.khatri@potsandpans.in And, also keep the following information handy: Name, Address, Email ID, Mobile Number, & Order Number.
  • Q: Can I track my order?
    A: Yes. At the point in time when our warehouse team will dispatch your parcel, you will be emailed a unique tracking code and a link to the website of the courier service used.
  • Q: Do you send products to overseas addresses?
    A: No. At the present time, we cannot send items outside of India.
  • Q: If I return an item, will I get reimbursed for shipping/postal costs?
    A: We have free shipping on our website. If you choose to return an item, you have to bear the cost of shipping it back to the address specified by us in your return confirmation mail.
  • Q: When can I expect arrival?
    A: In-stock merchandise is usually processed and shipped from our fulfilment centre on the next working day of the order being approved and received. Estimated delivery time is 4-5 working days. If you have not received your order within the estimated delivery time, please contact us so that we may help locate your package.
  • Q: Can you ship to multiple addresses in a single order?
    A: No. If shipping items to multiple addresses, you must order the items for each address in a separate transaction.
  • Q: Can you hold an order and ship it at a later date?
    A: All orders are processed and shipped to reach our customers in a quick and efficient manner; therefore, we cannot hold and ship at a later date.
  • Q: What if I have not received any tracking details for my product. What do I do?
    A. We normally send the order tracking details along with the invoice details on your registered email ID within 24 working hours after your order is shipped. If you haven't received your order tracking details even after 2 working days of the order dispatch,
  • Q: What should I do if my payment fails?
    A. In case your payment is declined, we recommend that you first check the accuracy of the details provided by you i.e your name, account details, billing address and password. Make sure that your internet connection has not been disrupted during the payment process. If your account has been debited after you receive the notification of a payment failure, the payment will be credited back to your account within 7 business days. For further clarification regarding the same, you may send us a mail at abhijeet.khatri@potsandpans.in.
  • Q: Can I cancel the Order?
    A. You may cancel the order within 24 hours of placing it. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, a refund will be initiated to you as per our refund policy.
  • Q: Can I change my shipping address after I have placed the order?
    A. No, your shipping address cannot be changed after the order has been placed.
  • Q: I used my tracking number to check the details of my shipment but the information is not clear to me. What should I do?
    A. In case the shipment details are not clear to you, please get in touch with us at abhijeet.khatri@potsandpans.in with your query.
  • Q: I should have received my order by now but I haven't. What do I do?
    A. We request you to check your email and SMS for any communication regarding delivery timings from our side. If there has been a delay in shipment, you will be notified via the same. If in case you still can't find any notification and the promised time is over, please write to us at abhijeet.khatri@potsandpans.in and we will provide you with a solution right away.
  • Q: Is it possible to make the payment for my COD order with a credit/debit card?
    A. You can only pay for your COD orders via cash. Please Note: In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November 2016. if the issue is still unresolved, contact us at abhijeet.khatri@potsandpans.in and our team will assist you right away.
  • Q: What is the estimated delivery time for products?
    A. In-stock merchandise is usually processed and shipped from our fulfilment centre within two business days of the order being approved and received. Please refer to your order shipment confirmation e-mail for delivery details. All delivery times are estimated and are not guaranteed by us. If you have not received your order within the estimated delivery, please write to us at abhijeet.khatri@potsandpans.in.
  • Q: I have placed my order. What's next?
    A. Once your order has been placed, you will receive a confirmation via email and SMS, along with the delivery details. We will try to dispatch your order as soon as possible and will keep you informed on further developments via the same. You can also track your order through our website or app in the ‘My account’ section. Please note: It may take up to 48 hours for the tracking to be updated after an order is placed.
  • Q: What are the cancellation conditions if the order has been placed?
    A. There are two stages where the cancellation requests have different timelines. 1) If you place the cancellation request before getting the dispatch message, the request will be processed within 24 hours. 2) If you place the cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.
  • Q: Can I add an item to my order after I have placed my order?
    A. No. You may purchase that item in the form of another order.
  • Q: What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
    A. Failed transactions are normally rolled back within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
  • Q: Will I get a call before delivery is attempted?
    A. The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
  • Q: Can I expect delivery on all days of the week?
    A. You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
  • Q: I am going out of town. Can you expedite my delivery?
    A. Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India doesn't give us the liberty to expedite any delivery at this time. Still, we are working to provide you the best of experience, in terms of deliveries.
  • Q: I have not received any confirmation email. What does it mean and what do I do?
    A. It can be a technical fault and we recommend you to contact abhijeet.khatri@potsandpans.in immediately to check the status of your purchase. Also remember that sellers have to acknowledge orders after you place them here so that may take some time. Otherwise, in some rare cases, sellers have to cancel orders if not available in stock. It usually takes 12-48 hrs for sellers to confirm orders. If there is a delay, you can contact our Customer Care.
  • Q: What if the status of the product shows delivered but I have not received my order?
    A. If your order has not arrived yet and status shows as delivered, we recommend you check the following: Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf. Please check whether your delivery address is mentioned correctly. Please check the tracking information on the items. if the issue is still unresolved, contact us at abhijeet.khatri@potsandpans.in and our team will assist you right away.