Non-order Related Issues


  • Q: How do I submit a product review?
    A: Product reviews can be submitted directly on the page of the product you'd like to review. Use the navigation or search above to find the product you would like to review. Website users are required to abide by the rules and conventions set out in the Consumer Generated Content section of the Terms & Conditions page.
  • Q: How do I use my coupon?
    A: You can use your coupon by putting the code at the Checkout stage.
  • Q: Can I use an international card on potsandpans.in?
    A. Yes, you can make payments via major international credit and debit cards issued outside India.
  • Q: Where do I contact if I have any questions about my cookware?
    A: You can contact us directly at either our email address: abhijeet.khatri@potsandpans.in OR Write to us at: PotsandPans.in, 30, Link Road, Lajpat Nagar 3, Block A, New Delhi - 24.
  • Q: How much will it cost me to return my cookware for assessment?
    A: You do not have to pay anything to return the cookware. We'll have it picked up from your doorstep after verification of defect.
  • Q: What if I have lost my receipt; can I use anything else as proof of purchase?
    A: Your receipt/invoice is the only proof of purchase we accept. But, if you have your order confirmation number in your email, we may be able to help.
  • Q: Can I send photos to have my cookware assessed for defects?
    A: We are happy to give you an initial assessment, however, you may still be asked to send the product physically for a full assessment.
  • Q: How do I create return request?
    A: You can go to the Warranties page. Click on "Start a Warranty Claim" button. It will redirect you to a form. Fill that form and we will get back in touch with you soon.
  • Q: How much time will it take to get a product returned?
    A: Once you fill and submit the Warranty Claim form. It would take around 15 working days to verify your request and replace/return the product.
  • Q: When does the warranty period on my purchase commence?
    A. Warranty begins when a product is purchased i.e. date of placing an order that is printed on the official invoice.